Executive Wellness Services, LLC, operating as Luxury Wellness Experience ("Provider," "we," "us"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices and rights available to you.

This Policy applies to our website, our booking process, and our email and text communications. By using our website or booking an Experience, you acknowledge the practices described in this Policy.

1. Information We Collect

Information you provide directly:

Name, email address, phone number, and billing address

Payment information (processed securely by our third-party payment processor; we do not store full payment card details)

Health-related information you choose to disclose, such as medical conditions, injuries, allergies, or dietary restrictions, for the purpose of providing safe wellness services

Emergency contact information

Any other information you submit through inquiry forms, booking forms, or direct communication with our concierge team

Information collected automatically:

Website usage data, such as pages visited, time on site, and referring website, collected through cookies and similar technologies

Device and browser information, such as IP address, browser type, and operating system

2. How We Use Your Information

We use the information we collect to:

Process and confirm your booking

Coordinate and personalize your wellness sessions (yoga, massage, personal training, nutrition consultation)

Communicate with you about your reservation, including confirmations, scheduling, and updates

Send marketing communications, where you have opted in, about new offerings, seasonal availability, and updates

Process payments and maintain accurate financial records

Improve our website, services, and guest experience

Comply with legal obligations and protect the safety of our guests and staff

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Wellness practitioners and contractors directly involved in delivering your Experience (e.g., massage therapists, yoga instructors, personal trainers, nutritionists), to the extent necessary to provide your sessions safely

Service providers who support our business operations, such as our booking and customer relationship platform (GoHighLevel), payment processor, and email/SMS communication tools

Legal or regulatory authorities, where required by law or to protect the rights, property, or safety of Provider, our guests, or others

A successor entity in the event of a merger, acquisition, or sale of business assets

4. Email & SMS Communications

By providing your email address and phone number, you consent to receive booking-related communications via email and text. If you opt in, you may also receive marketing communications about new offerings and updates. You may unsubscribe from marketing emails at any time using the link provided in each email, or opt out of marketing texts by replying STOP. Message and data rates may apply. Opting out of marketing communications will not affect booking-related communications necessary to fulfill your reservation.

5. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve your browsing experience. You can adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including maintaining business and financial records, complying with legal obligations, and resolving disputes. Health-related information is retained only as long as reasonably necessary to support your wellness sessions and is handled with appropriate care.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information, subject to certain legal exceptions

Opt out of marketing communications at any time

Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be posted on this website, with the effective date noted below.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out.

Luxury Wellness Experience
Executive Wellness Services, LLC
[email protected] | 415-634-6234

Effective Date: June 19, 2026